The Difference Between Single and Integrated Facilities Services & Which Is Better

It can be challenging to understand the difference between single and integrated facility services. It is a complex topic, and Facilities Managers may be under the impression that integration will lead to job losses. However, the real difference between single and integrated facility services can have an enormous impact on your operation, including benefits to your employees. Facilities Managers need to understand this difference in how to choose between the two for their organization.

Single Facilities Management Means Working With a Single Service Provider

There are plenty of times when working with a single facilities services’ provider can appear superior. For example, the manufacturing of a unique product will have a greater knowledge of how to service that product. However, in today's world, working with a single servicer is almost unimaginable. In addition, the scale of the global economy makes it impractical to work with a single supplier and servicer. Unfortunately, many organizations continue operating with a single mindset, relying on a single facility management servicer for each need.

For example, business A works with a single electric company for electrical repairs and other companies for each particular need. The lack of diversity eliminates competition between servicers, resulting in higher facility spend.

Integrated Facility Services Implies Relinquishing Control Over Operations

Taking advantage of integrated facilities services, on the other hand, can be overwhelming for the new Facilities Manager. Disconnects between systems and facilities management professionals will always arise, leading to a higher total cost of ownership. As systems operate independently, their insights are limited to the data entered within that particular system. Unfortunately, the costs of a disparate system approach incrementally increase over time, and Facilities Managers may not understand that locked within these disparate systems is a proverbial goldmine of data ready to capture and analyze to track towards more optimal facilities management outcomes.

Knowing the difference between single and integrated facilities services is essential to also avoid another problem with the initial review of switching to integrated facility services. Integrated facility services have a way of sounding like an organization is relinquishing all control over all operations through outsourcing, explains Facility Executive. That is not true. In fact, the modern integrated facilities services partnership is much more of an ongoing relationship between in house staff and the resources of a third-party servicer.

The Blending of Both Single and Integrated Facilities Service Provider Offers the Biggest Benefits

Working with an integrated facility services provider, taking advantage of a nationwide network of resources and centuries of combined experience is superior to relying on one or two field service technicians to handle all your needs. Depending on the scale of your company, working with a single field service vendor may not be possible.

Know Why Integrated Facilities Services Will Always Win in Your Facility

Changing your facilities management strategy may incur pushback from C-Suite executives and existing team members, which is a wide misconception that arises when looking to outsource essential facilities management functions. History teaches that organizations that put the power of third-party resources to work, including an advance to CMMS and analytics, lead to more productive environments for existing employees. Instead of employees continuously putting out fires, they can focus on preventive maintenance, vital strategic initiatives — serving consumers and building better experiences.

Eric Crabb

Eric Crabb