How Millennials and Generation Z Are Shaping Facilities Management Strategy

Successful facilities management strategies always look to the future. They consider the market, in consumer behaviors and the basic need for a new supply of talent. In modernity, talent is a luxury in facilities management. Millennials and those of Generation Z have different expectations for the workplace and are changing the field of facilities management. Facilities Managers need to know what these expectations are, how the next generation will contribute to the field and how to attract them.

Millennials and Generation Z Have Different Expectations

As explained by Area Development, millennials had an extraordinary advantage in the use of technology in the workplace. This generation grew up with the internet and computers, but those of Generation Z have an even greater value. They grew up with the internet at their fingertips through smartphones. Studies reveal up to 77 percent of those ages 12 to 17 had smartphones in 2015, and they spent more than three hours per day using computers for non-school purposes. The members of Generation Z, Gen Zers, are more likely to use mobile technology than any other type of media and they are a self-conscious generation. In other words, they have broad expectations for how they contribute to the workplace and interact with the world.

The Next Generation Is the Source for New FM Talent

Gen Zers and Millennials are essential to meeting the rise in demand for talent in facilities management. More than 10,000 Baby Boomers retire daily, and turnover costs can range from 30 to 40 percent of an entry-level employee’s salary. In highly-skilled professions, turnover costs can be as high as 400-percent of salaries. Given that Millennials and Gen Zers will make up more than 75 percent of the workforce by 2025, reports Buildings.com, Facilities Managers must create workplace environments conducive to the expectations of the new generation. 

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How to Attract the Next Generation to Your Facilities

Attracting the next generation is difficult, but it can be simplified. A few tips for attracting the next generation of workers as part of your facilities management strategies, explains Larry Alton of Forbes, should include:

  1. Give the Next Generation a Purpose. Gen Zers and Millennials want something meaningful from employment, which implies a need for sustainable, environmentally conscious decisions in facilities management.
  2. Provide Feedback. The next generation expects feedback. Being in the know is their defining characteristic, so providing a steady stream of feedback will satisfy this hunger.
  3. Recognize Their Value. They also want recognition. Facilities management is a field where recognition is not necessarily available, but if Facilities Managers want to retain Gen Zers and Millennials, they will need to recognize their value and contributions, even when part of basic job duties.
  4. Adopt Technologies That Millennials and Gen Zers Use. This is the biggest and most important way of attracting the next generation. As generations that are symbiotic with smartphones, facilities management must evolve to leverage mobile technology and provide a digital experience. In other words, control systems and management programs should be digital. Paper-based systems will result in higher turnover, as well as lost opportunities.

Develop the Right Facilities Management Strategies Now

The right facilities management strategies are rooted in the workforce. Facilities Managers face a talent shortage, and while the next generation will rise to the occasion, they must be given the chance and choice. This means Facilities Managers must embrace technology and meet the expectations of the next generation more than ever before. Visit QSI Facilities online or by calling 1-888-328-2454 to kickstart your plan for improving facilities management strategies today.

QSI Facilities

QSI Facilities