The customer experience in facilities can mean the difference between attracting more customers or alienating those you already have. Facilities Managers need to understand why customer experiences...
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Take a moment to think about what goes into preparing facilities and construction field service partners. You need to vet potential vendors, review their qualifications, design service level...
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Managers may struggle with the decision to continue operating facilities management services in-house or to outsource. For some companies, the decision to outsource can present unique challenges,...
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How do you define facilities management metrics? They are data points, reflecting the performance of assets in your organization. Metrics can be created for virtually every process and event, but...
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