The State of Facilities Management Technology

Around the globe, facility managers are rethinking their strategies to leverage technology to combat uncertainty in the wake of the COVID-19 pandemic. The global industry continues to demonstrate a massive interest in the Internet of Things (IOT), artificial intelligence (AI), software-as-A-service (SaaS) platforms, and digital capabilities. Facility Executive reported, “globally, more than 50% of companies still do not have a set target re-entry date. Only 6% of companies in the Americas had started re-entry by the end of May, but planning and preparing for this eventual return is top-of-mind with many executives.” As a result, it’s essential to reconsider the state of facilities management technology, its role in promoting building occupant safety, and how it can help hasten reopening, safety, and profitability in one sweep.

Contactless Occupant Safety Screenings Are a Newer Option Among Facilities Management Technology

A core practice of reducing risk lies in recognizing when employees may be sick, indicative of a fever. However, the pressure to ensure a contactless process has given rise to a new way of using computerized systems to check building occupants’ temperature, logging data, and effectively reducing the risk of any illness’s transmission, reports FM Link.

Protective Screenings, While Not Technology, Will Continue to Redefine How Occupants Interact

Protective screenings are not necessarily technology. However, they are still a new redesign of the standard facility space utilization. As a result, their management will be vital to applying any facilities management technology designed to track space utilization and worker productivity. For some facilities, the introduction of these screens may require speaker systems for communications between employee and customer or other needs, including new HVAC airflow designs and more. 

Surge Protection Devices Will Get a New Livelihood as More Companies Focus on Digital, Remote Work Capabilities

As more businesses continue to offer remote work capabilities to as many staff and occupants possible, maintaining internet uptime and avoiding power problems is an absolute necessity in 2020. According to Brianna Crandall of FM Link, “People and businesses rely on technology more than ever, points out Maxivolt, saying it’s absolutely essential to life as we know it. As technology becomes smarter and more interconnected, it also becomes more vulnerable to failure and malfunction. According to a landmark study conducted by IBM, 88.5% of power problems are transient voltage (power surge) related. The repercussions can be as simple as an electronic malfunction or as detrimental as losing critical safety or production equipment. Our dependence on technology, combined with its inherent vulnerabilities and its consequences not operating properly, makes protecting it more important than ever says the company.” In turn, companies are working out new surge protection devices that can reduce the risk of damage and ensure employee productivity. 

Outsourcing Work Order Management Through Digital Systems Is the New Normal

Sanitation protocols have become a new normal in 2020. Unfortunately, some facilities may simply lack the staff and resources to follow through with these deep-cleaning initiatives. Therefore, more companies are working to leverage outsourcing models through computerized maintenance management systems to track cleaning schedules, avoid additional risk to in-house staff, and improve occupant safety, explains McKinsey & Company

Unlock Safer, More Efficient, and More Profitable Facilities Management Technology Programs With the Right Partner

Managing multi-site portfolios and ensuring all building occupants’ safety has never been more important than in 2020. Customer trust remains skeptical, and new facilities management technology promises to increase safety, efficiency, and profitability for organizations. By understanding the state of facilities management technology, the modern facility manager can thrive throughout the COVID-19 building management crisis and continue to add value to your brand. Furthermore, outsourcing with a true partner that understands the unique considerations in implementing new facilities management technology throughout any disruption will be crucial to success.

J Glasglow, MCR

J Glasglow, MCR

As Senior Vice President of Solutions Development for Cushman & Wakefield Global Occupier Services, J Glasgow partners with corporate occupiers of real estate to develop integrated real estate, facility, project and operational management programs designed to improve processes, manage risk while significantly reducing total cost of occupancy. J’s background includes more than 20 years of experience in diverse commercial and corporate real estate disciplines such as, account leadership, and management, facility and operational planning, project management and strategic portfolio optimization. J has advised global clients from a broad range of market sectors encompassing financial, insurance, healthcare, bio-science, engineering, and consumer goods companies that encompass, office, industrial and manufacturing portfolios. With a diverse background in corporate real estate planning, facility management and project management, J has leveraged savings for his clients of over $313 million dollars while aligning with their overall business strategy and mission.