QSI Facilities Blog

What Is the Future of Retail Facilities Management?

Posted by QSI Facilities on December 20 , 2017

Retail facilities management is transforming. New facilities management technology brings disparate systems together, and facilities managers can access systems remotely and do more with less. Rather than getting lost in the future of facilities management trends and possibilities, consider these real-world applications of technologies pushing retail facilities management forward, as explained by Steven Lambert of Facility Executive.

Virtual and Augmented Reality Will Simplify Inspections and Routine Assessments in Retail Facilities Management

Virtual and augmented reality are poised to simplify building inspections and streamline assessments in retail facilities management, especially among complicated equipment. In one application of virtual reality, facility managers may learn more about customer shopping habits, and augmented reality can be used to identify equipment problems when a field service technician is unavailable.

Drones Will Increase Safety in Large Facilities

The use of drones represents another way, modern facilities management technology will enhance retail facilities management. More extensive facilities, such as those with multiple floors, can use drones to inspect building exteriors, clean windows, and identify safety risks without putting in-house personnel at risk for injury or accident.

Robotics Will Lead to Better Customer Service

Robotics has the potential to eliminate the “heavy lifting” in facilities management, allowing facilities management team members to focus more on interacting with consumers and meeting their demands. Also, retail facilities management will become a more significant part of the sales process, using automated systems to notify consumers of sales, merchandise location, and communicate with consumer devices via wireless protocols. Meanwhile, fewer safety risks will reduce the number of insurance claims filed, saving money for the company and reducing price points for consumers.

Analytics and Big Data Will Provide New Insights and Opportunities for Retail Facilities Managers

Increasing sustainability and bringing technology into the shopping environment are vital characteristics of modern retail facilities management, reports Buildings.com. Analytics and Big Data will help facilities managers move product to make it more accessible to consumers and change system settings for areas of the facility with the highest expected traffic. In fact, this application of analytics may be put to the test for the 2017 holiday shopping season.

Regulations Will Require Additional Use of Technology to Reduce a Company’s Carbon Footprint

Regulations may be on backward track right now, but the arc of retail history leans toward greater controls. Retail facilities management must adapt to changing regulations, including those that have not yet passed, by improving sustainability measures in their facilities.

Implement Retail Facilities Management Technologies to Increase Your Competitive Advantage Now

Retail facilities management will become more critical as e-commerce continues to merge with brick-and-mortar locations in the trek toward omnichannel shopping experiences. By implementing the right technologies, your organization can reduce retail facilities management spend and improve guest experiences. Want to talk the future of retail facilities management with the experts at QSI Facilities? We love talking anything facilities management. Now, we may not be offering up virtual reality or drone services quite yet, but we are keeping our eye on how these technologies are shaping not only facilities management but also how new technologies are impacting retailers.