Understanding People Analytics in Facilities Management

In the modern world, businesses can track anything and use data to uncover insights into information, but people analytics in facilities management are often overlooked. People analytics use algorithms to assess how people respond to change, keep up with demand, and interact with others. That’s right. People analytics in facilities management are about uncovering truths in occupant experiences, and Facilities Managers need to know a few things about using them properly.

What’s Wrong With the Way Businesses View Data About People?

Today’s businesses have ample processing power and use data in everything, but many continue to face problems in tapping into the value of people analytics, reports John Bersin of Forbes. Businesses are taking note, and 54 percent are looking into ways to use people analytics in facilities management and other opportunities. And yet, some may not understand what they are.

What Are People Analytics, and How Do They Solve Problems?

People analytics refer to the use of algorithms to compare data affecting people and their opinions or experiences, identifying correlations, and using this information to improve the work environment, guest experience or interaction.

customer experience

For example, survey results from consumers can provide people analytics to determine how a company can improve customer service. Other applications of people analytics to solve problems may include analyzing work emails to identify moods or mindsets of workers. While this information can be used to improve employee morale, it does carry the burden of appearing as an invasion of privacy. To reduce the risk of such perceptions, applying people analytics in this context should require anonymity, allowing supervisors to create more productive environments without increasing fear of reprisal or retaliation among the workforce.

How Do People Analytics Improve Facilities Management?

People analytics in facilities management includes gathering feedback from guests and workers, but it has additional uses, including:

  • Vendor Vetting, Performance and Payment Processing Can Benefit From People Analytics. Using people analytics, Facilities Managers can determine which vendors provide the best work, arrive in a timely manner, complete the job within expectations, and follow through with any possible complaints. Similar insights into invoicing, like invoice accuracy, can be part of people analytics, determining potential issues in billing processes.
  • People Analytics Should Be Integrated With Existing Analytics to Derive Greater Value. To benefit a company, people analytics must integrate with existing analytics systems, including descriptive, predictive, and prescriptive analytics. This allows Facilities Managers to understand how others’ actions may affect performance of assets and staff alike.
  • People Analytics Can Be Combined With CMMS Analytics to Enhance Processes. People analytics can be leveraged as part of a computerized maintenance management system (CMMS) too, gathering additional insights into interactive voice response (IVR) compliance, craftsmanship, and more.

Leverage People Analytics in Facilities Management to Boost Profitability and Guest Experiences Today

More than 36 percent of companies view people analytics as a positive way to affect employee morale, boost productivity, and enhance profitability, and people analytics are vital to ensuring the best occupant experiences. Find out how your organization can use people analytics in facilities management to push your team forward and reap greater savings. Visit QSI Facilities online or contact us by calling 1-888-328-2454 today.

QSI Facilities

QSI Facilities