The Benefits of On-Demand Facilities Management Capabilities

In the world of modern facility management, it is easy to assume that all reactive maintenance can be avoided. That is an impracticality, and it will cost your company much more if you do not plan for some degree of reactive maintenance. Now, there is an argument that true reactive maintenance differs from maintenance needs that arise out of necessity and without respect for available preventive maintenance. In other words, facility managers must strike a balance between unplanned, reactive maintenance, and on-demand facilities management capabilities. 

Are All On-Demand Facilities Management Capabilities Costly?

Understanding on-demand facilities management capabilities versus reactive maintenance and facilities management needs is a complex task. On the one hand, all unplanned maintenance needs are a form of reactive maintenance. But, failure to plan for the unexpected sets an organization up for failure. Unforeseen events may arise, such as a motor vehicle collision with the building or black swan weather events. While facility managers can take steps to reduce the risk of severe damage, they must have and always-ready maintenance strategy in place. With that in mind, an always-ready maintenance strategy is a form of reactive maintenance.  

The Benefits of On-Demand Services

On-demand facilities management capabilities allow facility managers to prepare for the unexpected. Since the modern building landscape is continuously changing, powered by the rise of cloud-computing technologies and on-demand services, facility managers have the option to effectively outsource the need at a predictable, reasonable expense. As explained by Propmodo, “buildings are businesses. They are complicated businesses that are exposed to natural elements and human stupidity (not sure which is worse, but I have a hunch). Therefore, it follows that buildings are a great candidate for microservices [outsourcing of on-demand facilities management capabilities]. Quite a bit of specialized services already exists (tradesmen, cleaners, bookkeepers, event staff), but they are often not contracted under predictable service plans and can be quite a bit of trouble to oversee.” To stay competitive, facility managers need an option that can rapidly scale the workforce, handle unusual management requests, and meet virtually any need. That’s the primary benefit of on-demand services. 

How to Improve On-Demand Management and Maintenance Capabilities

Applying on-demand facilities management capabilities must follow a robust series of steps in both service planning and management approaches. These include:

  • Using a dedicated system, such as CMMS, to track the overarching facility needs, including the need to schedule on-demand maintenance as needed. 
  • Prioritizing maintenance based on data, creating a preventive, predictive and evolving work schedule. 
  • Continuously watching the budget to account for unforeseen needs and necessary upgrades throughout a reporting period. 
  • Increasing team size to handle new projects, including refreshes, retrofits, or even new construction. 
  • Using a centralized communications platform to reduce delays in submitting requests for on-demand work and avoiding disruptions.

Put the Power of Dedicated, On-Demand Facilities Management Capabilities to Work

On-demand facilities management capabilities are critical to the modern building, and as buildings grow smarter, maintenance should move away from the purist idea of reactive maintenance and toward preventive, predictive maintenance. After all, if a manager can identify and fix problems before they arise, maintenance costs will decline. Of course, there will always be a new risk or need that will require work outside of the realm of preventive, predictive capabilities. To that end, on-demand services can save the day.

Eric Crabb

Eric Crabb