QSI Facilities Blog

Managing Retail Restrooms Through Data Tracking

Posted by QSI Facilities on June 20 , 2018

Managing the retail restroom is much more than just part of the facility; it can make or break guest experiences. The days of managing retail restrooms with a clipboard and pen are over; Facilities Managers may oversee dozens of locations. While individual facilities may still rely on traditional means of tracking restroom cleanliness and maintenance, managing retail restrooms must evolve. Today’s Facilities Managers have access to sensors and devices connected to the Internet of Things, which can be used to track data regarding restroom status.

Managing Retail Restrooms is About More Than Cleanliness

Maintaining clean restrooms is the obvious need in facilities management. Guests want to know that using the restroom will not contribute to a higher risk of infection or cross contamination. Face it; the restroom is a place that no one really wants to think about what goes on behind those doors. In turn, this makes managing retail restrooms more important than anything. It is an area of intensely personal activity, so they must be kept clean. As explained by Holly Borrego via Facility Executive, staff members must work to ensure restroom cleanliness above all else. However, the true scope of managing retail restrooms includes keeping the facility working properly. The only thing worse than an unclean restroom is one that is out of order.

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Data Tracking to Monitor Retail Restrooms Streamlines Management

Facilities Managers have a plethora of tools at their disposal to improve maintenance and management of facility assets, and the use of data can reduce the amount of time necessary in tracking facilities management activities. The same concept can be applied to managing retail restrooms, and some restrooms, as explained by FacilitiesNet, are starting to emerge with electronics in profound ways. For example, zero water consumption urinals may not seem like a big use of technology, but they can save up to 40,000 gallons of water annually, and occupancy sensors can be deployed to flush when necessary. As a result, Facilities Managers can track data on how often retail restrooms are used, allowing for better scheduling of maintenance and overall management.

Additional Benefits of Data Tracking for Retail Restrooms

Data tracking for retail restrooms can have a big impact on facility spend, which may include the following uses:

  1. Data tracking allows for streamlined retail restroom cleanliness, automatically alerting facilities management staff, including custodians, when the cleaning is necessary.
  2. Prevention of lost inventory due to flooded restrooms by clearing sewage lines regularly, reducing wear and tear associated with lever-type flushing, and better management of internal disasters when they occur.
  3. Verification of waste water disposal, allowing for better invoicing and management of wastewater spend.
  4. Reduced water use through fewer flushes, eliminating unneeded flushes, and preventing blockages, which would otherwise require subsequent flushing.

Another application for the use of technology in retail restrooms includes theft prevention. Depending on the location and source, the restroom can be an area where customers may intentionally or unintentionally take merchandise into an unsecured area. Instead of searching guests, retailers can use new technology to alert or otherwise notify customers of policies and potentially unchecked merchandise before entering a restroom.

Put the Power of Data Tracking to Use in Managing Retail Restrooms

Data tracking for managing retail restrooms can reduce customer complaints and improve brand image. Learn more about how your organization can slay the 800-pound gorilla of facilities management by partnering with QSI Facilities now. Visit QSI Facilities online or call today.

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