What Are the Benefits of Integrated Facilities Services?

As the world of facilities management and dances, new services and capabilities are empowering a new generation of Facilities Managers. Integrated facilities services are among the most innovative ways an organization can tap into the value of dedicated platforms and advanced analytics, and such services provide significant benefits. Facilities managers need to understand where they are going wrong, how integrated facilities services benefit an organization, and a few steps to ensure a successful deployment.

Why Do Facilities Managers Forgo Integrated Facilities Services?

Integrated facilities services come with unique challenges. Your existing facilities may lack the software and resources capable of handling true integration. As systems continue operating within silos, even departmental silos, the integration will remain out of reach. At the same time, integrated facilities services have a misnomer, evoking thoughts of higher facilities spent, and with the average cost of backlogged maintenance need 30x higher than the original repair, says FacilitiesNet, implementing an integrated approach can seem overwhelming.

How Does Integrated Facilities Services Benefit Your Organization?

The benefits of integrated facilities services derived from their impact on everyday operations, including maintenance, project management, grounds upkeep, labor-management, and more. In fact, Facilities Managers considering the implementation of integrated facilities services should look no further than these top five benefits:

  • Integrated workflows and approaches to facilities management add value to your organization by optimizing existing processes. For example, improved energy management may result from preventive maintenance in conjunction with the handling of backlogged items.
  • Integration ensures that actions and activities are undertaken once, reducing the risk of duplication and streamlining operations. When a maintenance need does arise, streamlined approaches allow for technicians to handle multiple needs at once, reducing the need for a second visit.
  • Shared data between systems improve daily operations with big data analytics, reporting, and resource management. Improved reporting increases end-to-end visibility and builds support for your department.
  • Integration ensures your team members understand where their responsibilities lie and how to work together to achieve greater efficiency from the department. Communication and routing capabilities of work orders reduce risk and keep your team on track.
  • Integration also leverages all available resources as a cohesive unit to improve operations. Since integration leaves nothing to chance, the opportunities for improvement continue to grow.

Quick Steps to Implementing Integrated Facilities Services

Before your organization can take advantage of the benefits of integrated facilities services, Facilities Managers must follow a few steps to ensure the use of such services at a real value. Unfortunately, merely deploying a CMMS alone or making minimal steps will only lead to lost opportunities. As a result, Facilities Managers should follow these steps:

  1. Thoroughly research service providers and the capabilities of platforms.
  2. Create transparent management and communication channels.
  3. Establish performance goals.
  4. Deploy technologies, including sensors connected to the Internet of things (IoT) and a CMMS.
  5. Never stop improving.

Leverage Integrated Facilities Services in Your Organization

It is possible to reap gains from better facilities management without necessarily increasing the availability and resources at your team’s disposal. In other words, your team has limits, but deploying integrated facilities services, leveraging the power of third-party expertise and resources, augments your team’s capability. Ultimately, integrated facilities services are the new standard and facility management.

Eric Crabb

Eric Crabb