In-Store Facilities Healthcare: Combined Experiences Defined 2020

Many retailers today are looking for ways to initiate and push for inroads into facilities healthcare. And many of them are already working on extensive and game-changing plans to do so. With a renewed focus on facilities management experiences that marry traditional experiences and facilities healthcare, time, cost, and safety are essential. Simultaneously, improving customer interaction and service options has meant that many retail businesses, particularly pharmacies, are preparing to launch in-store clinics. This represents a trend that has been taking shape for some time now and finally gets to come to light as the world embraces the prolonged effects of both demands for more among customers and a need for in-store facilities healthcare services.

Why Retailers Are Looking at Combining Healthcare Into Retail Experiences

Combining essential retail experiences with innovative healthcare options can be a real game-changer for many businesses during these trying times. Brick-and-mortar facilities management experiences took a literal beating this past year. But combining it with facilities healthcare is a retail power-play. The new types of healthcare clinics set up in these popular retail spaces look quite different from the pharmacies that have typically been stuck in their buildings’ corner. In facilities with limited space, outdoor installations have gone up to offer COVID-19 testing and now vaccination. And, of course, it’s all going to cost money. That money will translate into increased demand for both retail and facilities healthcare services well after the pandemic subsides. 

These retailers are investing in facilities management experiences with a focus on healthcare for a couple of reasons. First is the apparent push to tap into the growing health care craze spreading across the country. Second is the need to get people into brick-and-mortar shops during an age of online ordering. Combining the standards in facilities healthcare with traditional brick-and-mortar amenities, including cleanliness, safety, and useability, will be essential to retailers implementing such change.

Integrated Services Offer the Convenience Factor and Help to Protect Against Worry

Another reason for the aggressive focus on facilities management experiences and the expansion of medically related services is to guard against concern about what the future holds. Preparing ahead of time gives retailers peace of mind. And while it’s easy to see the allure with the COVID-19 pandemic’s continuance, it’s a trend that was already in the works well before 2020 arrived. Consider this; according to Modern Retail, “Walgreens announced that it will invest $1 billion in debt and equity over the next three years into VillageMD [and]…. will open 500 primary care clinics in Walgreens stores over the next five years[...]and CVS announcing plans to turn 1,500 of its more than 9,000 stores into HealthHubs.” The shifts in focus are geared toward cushioning any loss coming down the line. Plus, these clinics are the stepping-stone to adding other services that go well beyond vaccinations, including possible care for expectant mothers, management of long-term ailments, and even providing services to those suffering long-term complications that derived from initial COVID-19 infection. 

In-Store Facilities Healthcare Services Yield Strong Benefits

There is a range of great benefits that in-store facilities healthcare services can provide. These include:

  • Increased time in the store, which results in a boost in sales for facility services.
  • Less risk than visiting a hospital, doctor’s office, or another typical medical setting.
  • Less stress on emergency services with less traffic flow during peak illness times.
  • New revenue streams for retailers.
  • Increased job opportunities that provide good-paying jobs for workers and help stimulate local economies.
  • More efficient business management with facilities management experiences.

Marry New Facilities Management Experiences Through In-Store Facilities Healthcare in 2021 to Thrive

In-store clinics are a reality and growing in popularity following customers’ needs and demands. With a renewed focus on convenience and easy access, not to mention reducing the burden of care on hospitals, this new approach to healthcare and related services will be likely to continue well into the future. To get started on the path to specialized facilities management experiences, request a consultation here to connect with Cushman & Wakefield’s Facilities Solutions today.


J Glasglow, MCR

J Glasglow, MCR

As Senior Vice President of Solutions Development for Cushman & Wakefield Global Occupier Services, J Glasgow partners with corporate occupiers of real estate to develop integrated real estate, facility, project and operational management programs designed to improve processes, manage risk while significantly reducing total cost of occupancy. J’s background includes more than 20 years of experience in diverse commercial and corporate real estate disciplines such as, account leadership, and management, facility and operational planning, project management and strategic portfolio optimization. J has advised global clients from a broad range of market sectors encompassing financial, insurance, healthcare, bio-science, engineering, and consumer goods companies that encompass, office, industrial and manufacturing portfolios. With a diverse background in corporate real estate planning, facility management and project management, J has leveraged savings for his clients of over $313 million dollars while aligning with their overall business strategy and mission.