The Facilities Manager's Duties in Reducing Risk for Flooring Projects

The facilities manager’s duties have always had a degree of variability. The leader is responsible for overseeing countless projects, including national remodels and rollouts, and it’s easy to overlook one key area that sees ample foot traffic—literally. The facilities manager’s duties in mitigating risk through improved planning on flooring projects is the topic of discussion for this post, and it’s important to understand how those duties translate into safer, healthier, and even cleaner facilities. 

Facilities Manager’s Duties During Flooring Project Oversight Begin With Proactive Planning

As with any facility management projects, the facility manager’s duties begin with proactive planning and full consideration of how the project may influence and affect use of the building and guest or occupant experiences. As reported by FacilitiesNet, “Flooring is certainly one of the most important components of a building’s aesthetics and performance, so the flooring selected not only has to look good but also stay looking good for as long as possible. For that to happen, it’s important to have a plan — and follow it.”

Clear Communication Channels Are Crucial to Avoiding Delays

Clear communication channels are also essential to avoiding delays when handling flooring projects. Unlike projects involving the HVAC unit or other systems hidden to the public eye, flooring projects are taking place where customers and staff need to be. As a result, any miscommunicated plan will lead to a delay and inevitably impact the use of that facility. Fortunately, using a centralized platform for communicating with staff, vendors, and suppliers is key to preventing such delays from translating into massive disruptions to the facility.

Ensure All Surfaces Adhere to OSHA Standards

Another component of a successful flooring project is ensuring these projects align with all applicable safety standards set by the Occupational Safety and Health Administration (OSHA). These standards may vary by facility type, and if the project does not meet the rigorous criteria set forth, the whole project could be scrapped and forced into a re-do. That is a situation that spells the failure to ensure the facility manager’s duties through the project. Fortunately, thoroughly leading vendors and ensuring everyone is on the same page with respect to those guidelines can help prevent the issue—keeping facility manager’s duties on the up-and-up and avoiding unnecessary delays.

Work With Non-Facility Management Staff to Manage Building Occupants During Construction

There will be times when flooring projects may spend days, if not weeks. In such instances, it is imperative for facility managers to step beyond the facility management role and work with non-facility management professionals, such as sales associates and customer service representatives, to manage building occupants safely. This may include rerouting the flow foot traffic within the building, shutting down certain aisles, and more.

Take Advantage of Pre-Vetted Field Service Vendors to Hasten Project Completion

Going back to the topic of field service vendors, thoroughly vetting field service vendors in advance is one opportunity to reduce the stress and burden of managing flooring projects. Imagine the ease in knowing that field service vendors have been rigorously checked to ensure their skills, experience, insurance, and all other business necessities are up to par before beginning a project. While any facility manager could perform this feat, imagine the complications of a nationwide flooring remodel. While multiple facility managers may be involved, the size and scale of the project means facility managers may not be able to be on-site every time and every day. Fortunately, outsourcing facility management can solve these challenges and alleviate the risks present when undertaking flooring projects.

Take a Proactive Strategy When Approaching Facilities Manager’s Duties During Flooring Projects

A proactive strategy is essential for facility managers when managing flooring projects. Through integrated management capabilities, pre-qualified and pre-vetted field service vendors, keeping everyone on the same page, and working with internal and external staff, facility managers can proactively reduce risk throughout flooring projects and ensure the safety of everyone within the facility.

J Glasglow, MCR

J Glasglow, MCR

As Senior Vice President of Solutions Development for Cushman & Wakefield Global Occupier Services, J Glasgow partners with corporate occupiers of real estate to develop integrated real estate, facility, project and operational management programs designed to improve processes, manage risk while significantly reducing total cost of occupancy. J’s background includes more than 20 years of experience in diverse commercial and corporate real estate disciplines such as, account leadership, and management, facility and operational planning, project management and strategic portfolio optimization. J has advised global clients from a broad range of market sectors encompassing financial, insurance, healthcare, bio-science, engineering, and consumer goods companies that encompass, office, industrial and manufacturing portfolios. With a diverse background in corporate real estate planning, facility management and project management, J has leveraged savings for his clients of over $313 million dollars while aligning with their overall business strategy and mission.