The COVID-19 global pandemic has turned the business world upside down. Business owners, organizations, and facility managers must rethink their business models to remain afloat throughout this period. The far-reaching impact of the pandemic calls for drastic changes for companies' standard approach to on-demand maintenance planning and to optimize the coronavirus facilities management resources’ use.
1. COVID-19 and Facilities Maintenance Scheduling
Data-driven maintenance scheduling continues to make a difference when it comes to facility management at the height of the crisis. With the need to meet coronavirus facilities management requirements, companies must capitalize on big data to make informed decisions during this pandemic. Data as part of facilities management resources in response to COVID-19 will also prove worthwhile in reducing facility maintenance costs, such as tracking cleaning schedules and managing health or safety violations’ reports. As a result, facility managers can efficiently prioritize maintenance needs while sticking to the current tight budgets.
According to the Data Centre World, “physical contact aids the transmission of Coronavirus. Several larger international clients have issued handshake bans within their organizations.” Such measures help to align with the OSHA guidance, available at OSHA.gov, to reduce direct hand-off and encourage social distancing Such assertions mean that field service vendors need to rethink how they interact with clients.
2. Routine Cleaning With Approved, Coronavirus-Killing Agents
People occupying shared spaces stand a considerable risk of contracting Coronavirus. Workstations, doorknobs, and countertops represent frequently touched surfaces that can harbor the virus. Using disposable wipes and efficient cleaning agents to routinely clean such areas could reduce the risk of infection in your facility.
As noted by OSHA, facilities managers should use chemicals from List N, available online at EPA.gov as well.
3. COVID-19 Impact to Disaster Recovery Planning
Before COVID-19, facility management companies had a significant dependence on human resources to manage operations. Businesses should work to avoid unnecessary entry, such as using a cloud-based CMMS to manage all work orders remotely. And, cloud-based measures further reduce the risk of transmission with more proactive planning. According to Grant Thornton, facility managers form an essential part of coronavirus facilities management resources. With some of these individuals going into self-isolation due to illness, companies need to pool their labor resources to maintain service delivery throughout this period. Different managers will have to work collaboratively to cover up for the anticipated high levels of absenteeism.
As governments continue lifting the stay-at-home restrictions, organizations will require employees to get back to the physical workplace and respond to the continuing disruption. Since recovery is a natural part of emergency facilities management and planning, companies will need to work together to ensure proper social distancing and screening of workers entering the facility.
4. Customer Experiences Amid COVID-19
As the world becomes accustomed to the new way of life, clients will start reaching out for various services. Organizations need to lean more towards proactive operations to keep their clients happy. Different web-based platforms linked to the company's CMMS can aid in billing and managing service call requests, but it’s also imperative for companies to track guest complaints and concerns during this time. Companies can also leverage Big Data and analytics to understand client trends during this season and maximize coronavirus responsiveness while delivering customer satisfaction and returning to the building.
Putting the OSHA Guidelines to Work Will Help to Return a Sense of Normalcy in Your Facilities
With the number of COVID-19 cases growing daily, facility managers need to improve their contingency planning and remodel their services. Taking sensible precautions and applying the guidelines and facilities management resources for coronavirus—created by OSHA, form an exception plan to reopen safely and mitigate risks.