Smart work order management is the way forward in modern facilities management. Effective management of work orders reduces delays and avoids disruptions, and smart work order management is rapidly becoming synonymous with proactive facilities maintenance. To that end, facilities management preventive maintenance is changing to reflect the need for more technology and efficiency in handling day-to-day and unplanned maintenance or emergency needs. As more companies partner with solutions providers in facilities management to keep pace, market forces will push companies to attract more vendors and services that will enhance preventive maintenance and improve building occupant experiences. With that in mind, Facilities Managers need to understand how preventive maintenance will evolve through 2020.
Why Facilities Management Preventive Maintenance Takes Center Stage in 2020
Preventive maintenance means understanding that completing maintenance before a malfunction leads to disruption is better than waiting until equipment or asset failure. This is basic business, but it comes at the cost of increasing the volume of work when organizations already want to cut back on facilities spend. Thus, more companies are looking for ways to optimize operations through outsourcing. Consider the recent report by McKinsey & Company:
“Companies have no shortage of options at their disposal to optimize facilities management expenditures. Outsourcing is a well-established strategy that’s on the rise thanks to an influx of vendors, while integrated approaches to facilities management, workplace strategy, and technology all hold promise. The global market for in-house and outsourced facilities management is estimated to reach $1.9 trillion by 2024. The outsourced segment accounts for more than half the total and has attracted a growing number of vendors with new service offerings.”
All companies are moving to utilize the latest technologies and strategies to stay competitive, and since competition depends on keeping costs under control, facilities management preventive maintenance is the natural path to lowering facilities spend. So, what are the top trends affecting preventive maintenance?
Top Facilities Management Preventive Maintenance Trends
Preventive maintenance trends for 2020 range from outsourcing through the requirement for a mobile-first approach, as follows:
- Outsourcing is the new normal of preventive maintenance scheduling and completion.
- More organizations will look for a single provider, read “manager,” approach to maintenance, streamlining maintenance management and avoiding the hassle of billing countless field service vendors and tracking invoices.
- Organizations will focus on improving the employee experience, as well as improving building occupant health through proactive, preventive maintenance.
- Flexible work arrangements will reduce the stress of performing and addressing maintenance needs.
- Maintenance will become data-focused and based on fact, not assumption.
- System integration will open new doors to savings and cost efficiency, taking advantage of the digital twin to all physical assets and using technology to optimize settings, lower maintenance frequency, and keep TCO in check, says David Quirk of FacilitiesNet.
- Mobile-first technologies will reduce barriers to better maintenance and visibility throughout it.
How to Improve Facilities Preventive Maintenance in 2020
Facilities Managers should follow these added tips to improve preventive maintenance and align organizational goals with the top trends in preventive maintenance through 2020:
- Connect facility assets through the IoT and focus on the use of IoT-enabled devices to improve space utilization and occupant experiences.
- Leverage a new computerized maintenance management system.
- Collect and apply data to understand the best-case maintenance schedule.
- Let data make the prioritization decisions and avoid budgeting crises.
- Integrate the CMMS with all facilities management platforms or service systems.
- Continuously build on a collaborative infrastructure to support the growth and continuation of facilities management preventive maintenance programs.
- Emphasize the value of remote access to asset maintenance schedules, as well as tracking compliance and device use in such activities to lower spend and boost ROI.
From Outsourcing Through More Technology, Preventive Maintenance Grows Smarter and Requires Care This Year
Integrated facilities management might not seem new, and to be honest, integration has been a core focus of all facilities management professionals for years. In 2020, integrated facilities management will come into hyper-focus as facilities managers adopt the use of effective, proactive maintenance, particularly facilities management preventive maintenance programs. By taking the time to understand why this trend is occurring and its cascading trends in relation to it, Facilities Managers can continue to process of informed, data-driven decision making and keep costs under control, doing more with less and pleasing stakeholders. That’s the crux of all facility preventive maintenance programs—the efficient use of technology and process management to make informed decisions and lower spend. The key to success lies in putting the aforementioned tips to work and aligning your organization with the trends toward preventive maintenance now.