Facilities Management Data in the Height of Crisis: Why Informed Decision-Making Is Still King

Effective facilities management strategies help improve occupant experience, help in needs prioritization, reduce risk, as well as cut down the owner's cost. Therefore, facilities management data forms a major deciding factor for business success and technological upgrades. Making informed decisions ensures a positive outcome since it uses actionable analytics to make decisions instead of assumptions.

Challenges With Facilities Management Data

Facilities management data forms the backbone of profitable decisions. On the other hand, lack of access facilities management data creates one of the significant back-pull that hinders the efficient implementation of this strategy. The inability to understand this set of data also molds a considerable challenge. Raw data loses its usefulness and value. As a manual review of the raw data becomes cost-prohibitive, advanced analytics becomes the best option. These analytics process the data into the actionable state. According to Frost & Sullivan’s Energy & Environmental Research Analyst Aanchal Singh, reported by FM Link, “the goal is to turn data into information and information into insights."

Well, facility managers use data insights to access the most effective action with the highest priority. Therefore, you should present data in a digestible state for easier circulation in the facility. That means the manager should have access to the data immediately and make a meaningful decision without wasting time.

Why Informed Decisions Improve Facilities Management During Disruptions

Any event may be considered a disruptor, and during disruption, the overall performance of the facility changes. Improved technology leads to positive disruption—saving time and resources. But at the same time, a pandemic or natural calamity is an excellent example of a harmful disruptor. In both cases, the management must enable proactive, informed decision making to prioritize needs and cope with the current situation. These decisions rely on timely, accurate information, not assumptions. Facilities management data can provide a path toward success. meanwhile, the decision process becomes simplified, faster, and more efficient. 

Data-driven insights also lessen the risk and improve facility performance. Data-driven facilities maintenance includes use of proactive maintenance to keep the budget in control. Also, the use of the triad of analytics and a CMMS can help provide information essential in making informed decisions.

Best Practices to Improve Facilities Management Data

Facilities managers should also follow a few best practices to improve application of facilities management data, including:

  1. Use Integrated Facilities Management System Resources. Integrated resources help companies visualize and report their current state and assets in a secure, cloud-based environment. The system ensures accurate and user-friendly ways of overseeing facilities management data, unlike spreadsheets and manual reporting. It improves accountability, cost-efficient initiatives, provides actionable data, and improves workforce efficiency.
  2. Retrofit Data Collection Tools. Facilities managers should install data-gathering sensors to collect information on asset state and performance, and that information is critical to applying further resources to better manage the facility. 
  3. Deploy the Triad of Analytics. Using analytics to understand what happened (descriptive analytics), what may happen (predictive analytics), and what should happen to achieve the best result (prescriptive analytics) is essential minimizing disruptions and applying data within your facilities. 
  4. Centralize Communications. Keeping all parties informed with cloud-based data systems eliminates risk of missing deadlines and reduces the incidence of premature or overlooked maintenance. Furthermore, such systems have a natural advantage in maintaining records to improve compliance with all applicable regulations and guidelines. 

Reap the Benefits of Data Throughout Disruption With the Right Partner

The next disruption is around the corner, and data will continue to remain a vital component of any disruption-prevention and loss-mitigation strategy. Furthermore, facilities managers that lack access to actionable data need to take the steps listed above and implement the processes necessary to fully digitize facilities management. 

J Glasglow, MCR

J Glasglow, MCR

As Senior Vice President of Solutions Development for Cushman & Wakefield Global Occupier Services, J Glasgow partners with corporate occupiers of real estate to develop integrated real estate, facility, project and operational management programs designed to improve processes, manage risk while significantly reducing total cost of occupancy. J’s background includes more than 20 years of experience in diverse commercial and corporate real estate disciplines such as, account leadership, and management, facility and operational planning, project management and strategic portfolio optimization. J has advised global clients from a broad range of market sectors encompassing financial, insurance, healthcare, bio-science, engineering, and consumer goods companies that encompass, office, industrial and manufacturing portfolios. With a diverse background in corporate real estate planning, facility management and project management, J has leveraged savings for his clients of over $313 million dollars while aligning with their overall business strategy and mission.