3 Ways Digital Facilities Management Improves Outcomes

The rise of digital facilities management continues to transform all industries. School HVAC units are growing smarter. Restaurants are learning to avoid unplanned equipment breakdown. And the ability to create an immersive, successful experience for guests is expanding. It’s all in the goals of building better resiliency in facilities management and making the best experience possible for all building occupants—including workers and guests. So, let’s stroll through the top three ways digital processes can improve outcomes and experiences.

Digital Facilities Management Enables Faster Work Order Resolution to Improve Guest Experiences

Guest experiences depend on as few interruptions as possible. In the realm of maintenance and problems, this includes resolving such issues as quickly as possible. Digital facilities management that utilizes a computerized maintenance management system (CMMS) achieves this goal. Using such a system allows for control of all work orders and reduces the risk of disruption. And according to Edward Sullivan of FacilitiesNet, “With the growing emphasis on improving occupant experience, it’s becoming even more important for facility managers to learn how to manage occupant expectations. And I’m not sure it’s possible to do that if occupants think that the facility management department doesn’t listen to them.” In a sense, quickly resolving all complaints creates a sense of trust that staff address occupants’ complaints promptly and that the company has the occupants’ experience in mind.

Digital Management Streamlines Reporting and Tracking of Maintenance to Reduce Confusion

Digital management further offers advantages in the form of faster reporting and tracking of maintenance needs. While this is like tracking the time to work order resolution through a CMMS, the distinction lies in using digital management functions to coordinate needs with field service vendors and internal facilities management staff. Advanced reporting functions further help companies understand how to approach complex projects and maintenance needs.

For example, managing a nationwide rollout of new facility design or renovation can be immensely complicated. The smallest national rollouts may include dozens of individual locations, hundreds of workers, and thousands of work orders. Fortunately, automated reporting capabilities and tracking functions dramatically reduce confusion and ensure the timely completion of the project without significant deviations from the budget.

Advancements in Analytics Create Proactive Management Strategies

Another exciting capability in digital facilities management involves analytics and data application. Analytics refer to advanced algorithms that compare days to unlock actionable, meaningful insights to reduce the total cost of ownership (TCO) and avoid unexpected, unplanned maintenance. As such, advanced analytics include proactive, preventative maintenance recommendations, repair-versus-replacement considerations, and indicators of how to prevent future problems from recurring. It is a process that begins with descriptive analytics that tells what happened, predictive analytics that reveals what will happen, and prescriptive analytics that show what needs to happen to achieve the most desirable result. Since analytics can involve every facet of facilities management and the opportunity to collect data, this is the most critical way digital facilities management improves outcomes for building owners, facility managers, guests, or other occupants.

Put the Power of Digital Capabilities to Work With the Right Partner

Improving outcomes may mean different things to different types of facilities. However, replacing the idea of an improved outcome with a better occupant experience can dramatically help facility managers understand what is needed to achieve success. Fortunately, putting an advanced facilities management platform and service provider to work in your facility, such as an established partnership with QSI Facilities—now part of Cushman & Wakefield, is equivalent to success. Contact Cushman & Wakefield Facilities Management Services’ team online to learn more.


J Glasglow, MCR

J Glasglow, MCR

As Senior Vice President of Solutions Development for Cushman & Wakefield Global Occupier Services, J Glasgow partners with corporate occupiers of real estate to develop integrated real estate, facility, project and operational management programs designed to improve processes, manage risk while significantly reducing total cost of occupancy. J’s background includes more than 20 years of experience in diverse commercial and corporate real estate disciplines such as, account leadership, and management, facility and operational planning, project management and strategic portfolio optimization. J has advised global clients from a broad range of market sectors encompassing financial, insurance, healthcare, bio-science, engineering, and consumer goods companies that encompass, office, industrial and manufacturing portfolios. With a diverse background in corporate real estate planning, facility management and project management, J has leveraged savings for his clients of over $313 million dollars while aligning with their overall business strategy and mission.