Facilities management ranges from janitorial work to maintenance and beyond. As modern companies have grown more complex, vendor and customer relationships have redefined what it means to be above reproach in facilities management. Existing businesses need to refresh their operations, including completing remodels and expansion to new locations, and applying these best practices in facilities management can help forge a new pathway of ensuring businesses’ success and longevity.
1. Presence Is Both a Prerequisite to and the Dominating Factor in All Best Practices in Facilities Management
Facilities managers need responsive, courteous, professional and specialized facilities management professionals to manage the complex operations of today’s businesses. In other words, the presence of facilities management systems and professionals is key to unlocking the benefits in working with a facilities systems provider. Even among in-house facilities management professionals, being responsive and on-demand is key to successfully controlling maintenance and other management activities. However, responsiveness must also include timeliness, meaning facility managers need to execute the needs of each building or business.
2. Centralize Facility Management Processes and Systems Through a CMMS
Facility managers must also have a way of achieving continual improvement with ongoing documentation and record keeping. One of the most effective ways of achieving this feat lies in using a centralized system, the key characteristic of computerized maintenance management systems (CMMS), for managing all activities and maintenance operations, and a CMMS can give facility managers the control they need to be successful.
3. Customize Your Facilities Management Operation
Every facility is different, and needs of individual buildings and businesses can vary widely. Pest-control, snow removal, flood restoration and other emergency services make up a fraction of the possibilities demanded from an effective facilities management team. While facility managers must create a scheduled and plan for all known and unknown facilities management activities, an effective program must be flexible and adaptable to the unique needs of each business.
4. Use Data to Track Facilities Management Activities and Performance
Another best practice in facilities management comes from the ability to track and gain insight into facilities management activities and performance through analytics. Analytics refers to the analysis and application of data to make strategic decisions, provide insight into how facility managers can increase profitability, improve overall asset and facilities management simultaneously. This allows facility managers to ensure their operation delivers a strong return on investment (ROI) without sacrificing quantity or quality. Furthermore, today’s facility managers are turning to third-party facilities management service providers, such as QSI Facilities, to reap the benefits of data and analytics without the upfront hassle and investment needed to develop internal controls and analytics systems.
5. Communicate and Collaborate
Any plan for effective facilities management is incomplete without effective communication and collaboration between all involved parties. Facility managers should work to ensure all team members, other employees and stakeholders understand how facilities management can contribute to the brand value and decrease overall costs. Depending on the size of your organization, the use of software-based systems can enable better communication and collaboration within your team, and if applicable, with your facility maintenance and management services provider.
Leverage the Power of Best Practices in Facilities Management Today
Competition is growing, and businesses that do not implement stringent facilities management goals and objectives could lose brand value, competitive advantage, and money. To gain better control over and transparency into their operations, facility managers must implement these best practices in all their goals and activities. This is a win-win for businesses and facilities managers alike.