QSI Facilities Blog

Artificial Intelligence in Facilities Management: How Will AI Impact FM in the Next 5 Years?

Posted by QSI Facilities on April 16 , 2018

Understanding artificial intelligence is a complex and simple process. It’s basically all math that’s used to analyze information and make decisions based on defined variables and preferred outcomes. Artificial intelligence in facilities management means eliminating uncertainty and letting computers do the thinking, freeing up time for Facilities Managers, but how will this affect the industry over the next few years?

Where Does Artificial Intelligence in Facilities Management Stand Today?

Artificial intelligence in facilities management increases the ability of Facilities Managers to oversee and recall details affecting day-to-day operations. Using self-optimizing systems, powered by the Internet of Things (IoT), artificial intelligence in facilities management frees time for team members. In other words, they can focus more on serving customers and enhancing experiences. Additionally, artificial intelligence in facilities management is starting to become more commonplace, but Facilities Managers may not even realize such technology is being used.

For example, self-vacuuming and self-mopping devices use artificial intelligence to map out a floor, clean the floor, and return to a docking station.

customer experience

Artificial Intelligence Will Be an Integral Component of All Facilities Management Activities Soon

Facilities management is growing smarter, and customers expect on-demand service. This applies to corporate real estate (CRE) providers, residential property managers, restaurants, and retailers as well. If something breaks down, customers or tenants want immediate answers. Fortunately, artificial intelligence can identify these problems as soon as they occur, but the true value derives from using historic and real-time data to identify correlations between existing performance and potential malfunctions, identifying the need for repair or replacement before a malfunction occurs. As explained by Nick Barker via Combined Selection Group Ltd., this enhances response times by up to 97 percent.

How Does Artificial Intelligence Benefit Facilities Management?

Artificial intelligence gives additional insights into and control over environmental and facility controls, but it can also help your team realize these benefits:

  • Artificial Intelligence Can Open New Revenue Streams. For example, reducing energy use to create a net-zero energy location effectively doubles capital planning ability.
  • Better Predictability and Demand Forecasting Through Artificial Intelligence Enhances Preventative Maintenance Planning. Through better predictability, Facilities Managers can better separate capital and operational costs, reducing overall facilities spend.
  • Automated Reporting and Self-Optimization Identifies Potential Problems Before They Occur. If something does go wrong, artificial intelligence enables automated reporting and creation of work orders, including entering data into a computerized maintenance management system (CMMS), when integrated properly.
  • Artificial Intelligence Can Integrate With Virtually Any Connected System Via the IoT. This benefit is the most impactful; the IoT uses automated systems to report information. Residing in cloud-based technologies, IoT-connected systems can integrate with more systems and increase potential savings.
  • Artificial Intelligence Improves Occupant Experiences by Identifying Potential Risks. Poor facilities management does more harm than just eat away at profitability; it can result in health problems, like severe allergies or uncomfortable work conditions. Artificial intelligence can identify these risks in the same manner as identifying potential equipment malfunctions.

Act Now to Make Your Facilities Management Program Ready for AI Integration Today

Artificial intelligence in facilities management will only grow in importance over the coming years, and Facilities Managers need to take steps to ensure their systems and processes can handle the transition. Bring your systems together, and put the power of a cloud-based CMMS to work by partnering with QSI Facilities. Contact QSI Facilities online or at 1-888-328-2454 to kick-start the process now.